What is Operational Capability?

Operational capability is the ability to align critical processes, resources and technologies according to the overall guiding vision and customer focused value propositions coupled with the ability to deliver these processes effectively and efficiently. Indicators of operational capability include process management and performance measurement.

How Lean Management philosophy can help achieve "Operational Excellence" and reduce costs and lead time, while also improving quality.

SMAS experts: Jerome Finlayson, Richard Henderson and Jamie Sansom.